“Where are your reviews?”
We have recently received a couple of enquiries asking, “Where are your reviews?”
We thought it was important to let you know that as a new Australian business (established in July 2020), we continue to achieve steady growth and aim to increase our positive reviews and online presence.
As a small business, we value honesty and transparency. All reviews are direct from our customers and are linked with an order.
To ensure our customers can leave their honest feedback on customer service and experiences with us, we have engaged Product Review, an independent reviews platform.
As the merchant, we are unable to control reviews, however we can respond and interact with our customers.
Unfortunately, it is much easier to receive a bad review rather than a good one. When someone is generally satisfied with a purchase, it is common for customers not to say anything.
Fortunately, we do not have any bad reviews at this stage, and we hope to keep it that way! 😊
We understand that some customers may feel worried about buying from a store without validation from other customers.
The value of spending a couple of minutes to write a short review of your experience is extremely important in helping other people shop with confidence and will assist us in establishing ourselves as a reputable online store while continuing to help us to grow and improve our processes, if there are any issues.
Concerns, complaints, or issues with orders?
Please do not worry, you have all our support!
We are very responsive to concerns and have many different options to get in touch with us: WhatsApp, mobile, e-mail, Facebook, and Instagram.
We wish to ensure all our customers are completely satisfied with their experience and will provide you with options to solve any problem such as store credit, refund, and product exchange if required.
So please, talk with us and let us assist you and help make your experience with us enjoyable 😊
Thank you to everyone who takes the time to assist our growth by providing positive reviews, and for supporting all Small Businesses in Australia.
Eclectic Collection wishes everyone a lovely end of year with health, wealth, and happiness.