Refund policy

RETURNS

Refunds or exchanges can only be considered within 90 days of receiving your order. To be eligible for a return, items must be unused and in the same condition that they were received. They must also be in their original packaging.

Gift cards are not redeemable for cash and cannot be applied to previous or existing orders.

We aim to process all returns within 5 business day of receiving them.

Returns received outside the 90 day time-frame or eligibility will not be refunded,

Contac us to receive your return label by email!

 

REFUNDS

Once a return is received and inspected, we will email you confirm that you have received the returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, it will be processed and a credit will be applied to your credit card or original method of payment within 5-8 business days.

It is the purchaser's responsibility to ensure their return meets the above requirements.


LATE OR MISSING REFUNDS

If you haven’t received an expected refund, first check your bank account then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund please contact us at contact@eclecticcollection.com.au.


FAULTY OR INCORRECT ITEMS

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

To ensure that this does not happen, we put as much information about the product as possible on the product page under "description" and we also put in addition to the original images, real images so that the customer can see how the product is in a common photo without any type of filter.

EXCHANGES

If you have purchased a wrong size or damaged item, please, contact us to exchange the product as soon as possible at contact@eclecticcollection.com.au.

Contact us to receive a pre-paid label to return your wrong sized item.
You will need to pay the shipping cost for the exchange item be sent.

GIFTS

If an item was marked as a gift, when purchased, and shipped directly to you you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If an item wasn’t marked as a gift when purchased or the purchaser had the order shipped to themselves, we will arrange a refund to the purchaser.


SHIPPING

Depending on where you live, the time it takes for your exchanged product to reach you may vary.